Product: Citrix Pool Management -- Error 1722. There is a problem with this Windows Installer package

During the installation of Citrix XenDesktop 4.0 on windows  2003 R2 64 bit , setup will fail

and “Citrix Desktop Delivery Controller Install Log.txt” will have following log entries.

“MSI (s) (E0:40) [15:49:45:742]: Product: Citrix Pool Management -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_ConfigureExternalStoreACL, location: C:\Program Files (x86)\Citrix\VmManagement\CdsPoolMgr.exe, command: /install

MSI (s) (E0:40) [15:49:45:742]: User policy value 'DisableRollback' is 0
MSI (s) (E0:40) [15:49:45:742]: Machine policy value 'DisableRollback' is 0
Action ended 15:49:45: InstallFinalize. Return value 3.
MSI (s) (E0:40) [15:49:45:742]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=1026915895,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=3)
MSI (s) (E0:40) [15:49:45:742]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (E0:40) [15:49:45:742]: Executing op: DialogInfo(Type=1,Argument=Citrix Pool Management)
MSI (s) (E0:40) [15:49:45:742]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (E0:40) [15:49:45:742]: Executing op: ActionStart(Name=CA_ConfigureExternalStoreACL,,)
MSI (s) (E0:40) [15:49:45:742]: Executing op: ProductInfo(ProductKey={636C274D-95AB-44AC-A226-1584E8B59DB6},ProductName=Citrix Pool Management,PackageName=PoolManagementService.msi,Language=1033,Version=67113386,Assignment=1,ObsoleteArg=0,ProductIcon=ProductIcon,PackageMediaPath=\x64\en\Citrix Desktop Delivery Controller\,PackageCode={48BA66C0-3B83-44B9-91B7-86F4DEE73164},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0)
MSI (s) (E0:40) [15:49:45:742]: Executing op: ActionStart(Name=InstallServices,Description=Installing new services,Template=Service: [2])”

 

This is because you have following installed

 

Uninstall “Windows Server 2003 Service Pack2 Admin tools pack” and then Citrix DDC setup will finish successfully . After that you can reinstall Admin pack.

Change Web Interface setting to pre-populate domain name

When you lunch web interface you find that domain name needs to be typed . This can be pre populated.

To make changes , right click on website and select Authentication methods

Select the properties of  method to make changes

 

Select settings under Authentication Type

Here you select as pre populated and add the domain name.

When you lunch WI next time you will find domain name there

Enable and disable Desktop viewer for XenDesktop

When you lunch desktop you will get desktop viewer . This allows you to minimize XenDesktop hosted desktop an use regular desktop. This can be disable or enabled

 

By default it will be enabled . To enable it look for default.ica in a folder used by desktop WI on a WI server. Edit that file and check for the value

ConnectionBar=1

Also there a webinterface.conf and you will find a setting  “ShowDesktopViewer” .This should be set to “=On”

Following combination work for DesktopViwer on WI

 

ConnectionBar=0 & ShowDesktopViewer=On - XD task bar is not showing
ConnectionBar=1 & ShowDesktopViewer=On - XD task bar is showing
ConnectionBar=0 & ShowDesktopViewer=Off - XD task bar is not showing
ConnectionBar=1 & ShowDesktopViewer=Off - XD task bar is showing

Change Citrix XenDesktop edition from command line

If you have installed XenDesktop as Platinum edition and need to change the edition , you dont need to uninstall . You can change the edition type from command line as shown below

Administrator level privileges are required to configure Citrix XML service

When you try to configure Citrix XML service you may get message “Administrator level privileges are required to configure Citrix XML service”

Make sure you run it without any space as show above.