Integration of Headset (Jabra 1900 USB) with XenDesktop 5.5

USB Headset like Jabra 1900 is quite popularly used by most of the call center because of  its lower cost and limited feature which is required by call center agent. The challenge with such headset is to map some of the feature of headset to the virtual desktop like mute and unmute button as shown below.
 
The challenge start when it does not work as expected. We need to find out way to troubleshoot it. These button is heavily used by the callcenter agent while talking to the end customer over the soft phone. This is how volume is controlled

First step to trouble shoot is to use sound recorder . This sound recorder allow you to record and play back at the sametime. If mute and unmute works then you are good or else it will never work with softphone.


These button are mapped  via XenDesktop HDX policy via USB device redirection.

Once the Virtual Desktop is launch , USB can be mapped  it using desktop viewer as shown below

While using windows receiver , we need to make sure following setting is done under preference.
 
Other way also is to use HDX monitor which can be downloaded from here. HDX monitor help to troubleshoot various issue related to ICA setting. This monitor clearly show what USB is mapped